Privacy Policy

Southern Cross Interview Solutions ("we," "us," or "our") is committed to protecting and respecting your privacy in connection with your use of our online platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and applicable Australian privacy laws.

Information We Collect
We may collect personal information that you provide directly when using our site, including but not limited to your name, contact details, professional information, payment details, and other information necessary to deliver our services such as interviewer courses, workshops, and consulting. We may also collect technical data automatically when you interact with our platform, including IP addresses, browser type, and usage data.

Use of Personal Information
Your personal information is used to:

• Deliver and manage the online courses, workshops, and consulting services you request;
• Process payments and communicate related information;
• Provide customer support and respond to inquiries;
• Improve our platform, services, and user experience;
• Send you important notices related to your use of the platform and service updates;
• Comply with legal obligations and enforce our terms of use.

Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business and platform, including payment processors, IT service providers, and marketing partners, under strict confidentiality agreements requiring them to safeguard your data. We may also disclose personal information if required by law, regulation, or legal process.

International Transfers
Where applicable, your information may be transferred and stored outside your country of residence, including countries that may not have data protection laws equivalent to GDPR. We ensure that appropriate safeguards such as standard contractual clauses or other legal mechanisms are in place to protect your data during such transfers.

Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted transmission protocols, secure data storage facilities, and regular security assessments.

Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights
Under GDPR and relevant privacy laws, you have the right to:

• Access personal information we hold about you;
• Request correction or deletion of inaccurate or incomplete information;
• Object to or restrict certain processing activities;
• Withdraw consent where processing is based on consent;
• Request data portability;
• Lodge a complaint with a supervisory authority if you believe your data rights have been violated.

To exercise these rights, please contact our data protection officer by mail to Southern Cross Interview Solutions, 42 Lawson Street, Suite 5, Melbourne, Victoria, 3000, Australia.

Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance user experience, analyze usage patterns, and assist with marketing efforts. You can manage your cookie preferences through your browser settings.

Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children without appropriate parental consent.

Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information
For any questions or concerns regarding this Privacy Policy or our data practices, please write to us at:

Southern Cross Interview Solutions
42 Lawson Street, Suite 5
Melbourne, Victoria, 3000
Australia

By using our online platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.